General Terms and Conditions
General Terms and Conditions (GTC) of the Archbishop's Audit Office Archbishop's Winery Webstore
This document is published exclusively in electronic form, is written in Hungarian, and does not refer to a code of conduct. If you have any questions regarding the operation, ordering, delivery and payment processes of this web store (hereinafter referred to as: Web Store), we are at your disposal at the contact details provided.
The scope of these GTC is on the Service Provider's website www.ersekipinceszet.hu and subdomains. These GTC are continuously available from the following website: www.ersekipinceszet.hu/aszf
1. Data of the operator of the Érseki Audit Érseki Winery Web Store (hereinafter referred to as the Service Provider):
1.1. Service Provider's data
Name of the Service Provider: Archbishop's Audit Office
The postal address of the Service Provider's headquarters: 8200 Veszprém, Vár utca 16. The Service Provider's contact information, regularly used electronic mail address for contact with users: boraszat@veszpremiersekseg.hu
Tax number: 19897215-2-19
Bank account numbers:
HUF account: 11748007-20096717
EUR account: 11763488-59867889
Phone number: +36 20/368-6734
Postal address for conducting business activities: 8227 Felsőörs, 1428. hrsz.
Simplified tax warehouse: 8227 Felsőörs Öreghegy Street 27.
Language of the contract: Hungarian
1.2. Name and address of the hosting provider: Shopify International Limited Ireland, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland
2. Basic provisions
2.1. Hungarian law shall govern any issues not regulated in these GTC and the interpretation of these GTC, with particular regard to the provisions of Act V of 2013 on the Civil Code (Ptk.) and Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society, as well as Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses (hereinafter referred to as the Decree). The mandatory provisions of the relevant laws shall apply to the parties even without a separate clause. The GTC shall form part of the contract pursuant to Section 11(6) of the Decree. The legal relationship regulated in these GTC is governed by Hungarian law and Hungarian jurisdiction, with the exception that in the case of a consumer contract, the consumer is entitled to the mandatory consumer protection rules of his place of residence and the right to appeal to the court specified in the EU Brussels Ia (Regulation (EU) No 1215/2012 of the European Parliament and of the Council).
2.2. These GTC shall remain in force from February 3, 2026 until revoked. The Service Provider is entitled to unilaterally amend the GTC. By using the websites, users accept that all regulations related to the use of the websites automatically apply to them.
2.3. Terms used in the Terms of Purchase:
a) consumer: a natural person acting outside the scope of his profession, independent occupation or business activity,
b) consumer dispute: a dispute related to the quality and safety of the product, the application of product liability rules, the quality of the service, and the conclusion and performance of the contract between the parties
c) consumer contract: a contract concluded between the consumer and the business
d) warranty: mandatory warranty as defined in the Civil Code and in separate legislation for consumer contracts,
e) distance contract: a consumer contract concluded within the framework of a distance selling system organised for the provision of the product or service under the contract, without the simultaneous physical presence of the parties, whereby, in order to conclude the contract, the contracting parties use exclusively a means of communication between persons at a distance,
f) means enabling communication between distant parties: a means suitable for making a contractual declaration in the absence of the parties – in order to conclude a contract. Such means include, in particular, a form with or without an address, a standard letter, an advertisement published in a press product with an order form, a catalogue, a telephone, a fax and a means providing access to the Internet.
2.4. If the User enters the Web Store website operated by the Service Provider or reads its content in any way – even if he is not a registered user of the Web Store – he acknowledges the contents of the GTC as binding on him. If the User does not accept the terms and conditions, he is not entitled to view the content of the Web Store or use the services.
2.5. The Service Provider reserves all rights to the Web Store website, any part thereof and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the content appearing on the Web Store or any part thereof without the written consent of the Service Provider.
3. Products and prices available for purchase
3.1. Product under the contract:
Through the website operated by the Service Provider, the consumer can initiate an order for wines, champagnes, pálinkas, and other alcoholic beverages.
These products are sold within the framework of the Service Provider's beverage retail activity (TEÁOR 47.25).
3.2. The consumer receives detailed information about the essential characteristics of the products – in particular regarding the producer, manufacturer, region of production, alcohol content, packaging and price – before making a selection and before finalizing the order.
3.3. The displayed products can only be ordered online. Additional products distributed by the Service Provider cannot be purchased through the Web Store. The prices displayed for the products are gross prices in HUF, include the VAT required by law, the delivery fee and the glass fee are indicated separately on the invoice. No separate packaging costs will be charged.
3.4. In the Web Store, the Service Provider displays the product name, description, and features in detail, and displays illustrations of the products. The illustrations displayed on the product data sheet may differ from the actual product. The Service Provider is not responsible for any differences between the illustration displayed in the Web Store and the actual appearance of the product.
3.5. We inform our customers that from July 1, 2024, our bottled products are subject to Government Decree No. 450/2023. (X.4.) on the detailed rules for determining and applying the redemption fee and distributing products with a redemption fee (hereinafter referred to as the “Regulation”), based on which we are obliged to charge a redemption fee of HUF 50 (i.e. fifty forints) per bottle for our products specified by law.
3.6. An exception to this is our products that have been manufactured and put on the market by June 30, 2024, which we are entitled to sell without separately charging the redemption fee. Thus, it is possible that after July 1, 2024, our customers may encounter products on our webshop, even among identical products, for which the obligation to charge a redemption fee is not yet mandatory. Our company informs its customers about this fact in these GTC, and excludes its liability in relation to products sold under potentially different conditions, i.e. with different pricing.
3.7. The amount of the redemption fee (ATK) is not included in our prices displayed in the webshop; the fee is always indicated separately on the invoice provided during the purchase. The redemption fee charged in this way is also indicated as a separate item in the shopping cart.
3.8. For our products with a mandatory redemption fee, we indicate this quality both in our webshop and on the product label for easier information and compliance with the provisions of the Regulation.
3.9. The Service Provider is not considered a redemption point. The system operator is MOHU, which provides the redemption points and redemption machines. There will definitely be a redemption point located in stores selling food with a sales area of more than 400 m 2 .
3.10. If a promotional price is introduced, the Service Provider will fully inform the Users about the promotion and its exact duration. The gross prices of the products in the promotional Web Store will be indicated separately.
3.11. The Service Provider reserves the right to change prices, provided that the modification does not affect the purchase price of products already ordered.
4. Purchase process:
To purchase in the Web Store, you must log in or register, but it is also possible to purchase without registration.
4.1. Registration: Registration is possible under the Login/Registration menu item on the main page, by filling out the data forms there.
a) During registration, a username and a corresponding password must be provided, which can be used to log in to the Web Store in the future. Before submitting the registration, the Customer must declare by checking the appropriate text box that he/she consents to the Service Provider processing the personal data provided above for the purpose of registration for the purpose of recording the registration and in accordance with the Data Protection Notice.
b) Scope of processed personal data: username, password, last and first name, email address, shipping and billing data.
The Service Provider is not responsible for delivery and other problems caused by incorrect and/or inaccurate data provided during registration.
By registering in the Web Store, the User accepts the general terms and conditions (GTC) of the Érseki Audit Érseki Winery Web Store.
The User has the option to delete their registration in their own account and the Service Provider will immediately delete all personal data processed for the purpose of registration.
4.2. Purchase without registration:
The Online Store also offers the option of purchasing without registration. In this case, the Customer does not need to create a user account, but in order to complete the order, he/she must provide the data required to complete the order on the order form.
The scope of data to be provided:
a) in the case of a natural person, surname and first name, e-mail address, shipping address, billing address and telephone number;
b) in the case of a business organization, company name, registered office, delivery address and tax number.
Before finalizing the order, the Customer must declare that he has read and accepts the General Terms and Conditions.
The Service Provider processes the data provided solely for the purpose of fulfilling the order, invoicing and arranging delivery.
The Service Provider is not responsible for delivery delays or other errors resulting from incorrect or incomplete data provided during purchases without registration.
After completing the purchase without registration, the Customer's data will not be stored in the Web Store system; the Service Provider will only process them for the time necessary to fulfill the order and to comply with the retention obligation prescribed by law.
5. Purchase process: Formation of the contract
5.1. After registration, purchases in the Web Store are possible by entering the Web Store and placing an order electronically.
5.2. The Customer acknowledges that he/she may only place his/her order through the Web Store.
5.3. The time of order is when the Customer sends their order to the Service Provider through the Web Store.
5.4. In the Online Store, the order is placed automatically, electronically. The Buyer places the selected product(s) in the cart, then provides the necessary data and selects the payment method during the payment process.
5.4. The order is placed by pressing the "Send order" button, which entails a payment obligation. The system automatically confirms the receipt of the order by e-mail. This automatic confirmation indicates the acceptance of the order and also confirms the conclusion of the contract between the parties, provided that the payment has been successfully completed. The Service Provider is obliged to send the product, and the Customer is obliged to pay and receive the consideration for the ordered product.
5.5. Upon successful payment, the Service Provider's obligation to perform shall commence. The Service Provider undertakes to hand over the paid order to the courier service performing the delivery within 48 hours at the latest.
5.6. Delivery is made via DPD Hungary Kft. courier service and Magyar Posta Logisztika (MPL). After the order is handed over to the courier, the Delivery Service Provider is responsible for the delivery and the integrity of the goods, and the Service Provider cannot be held liable for any delay or damage occurring during delivery.
5.7. The processing and fulfillment of orders is automatically scheduled by the system, therefore the Service Provider reserves the right to process the order depending on the load of the payment and logistics system.
5.8. The Customer may freely modify or cancel his order until the payment is completed . After payment, the order may only be modified or cancelled upon request submitted by e-mail (boraszat@veszpremiersekseg.hu) based on the Service Provider's individual assessment.
After payment, the Service Provider will receive an online VAT invoice, which includes the purchase price of the product(s) and other additional costs in itemized form.
Pursuant to Section 6:7. (3) of the Civil Code, the order is considered a written contract.
The language of the contract is Hungarian. The contract will be stored in the Service Provider's online system, which will also be accessible later, and the contract will also be sent to the e-mail address you provided.
5.9. The period of validity of the offer of the Service Provider – as the bidder – is the same as the maximum delivery deadline agreed upon by the service provider performing the delivery, as specified in these GTC.
The Customer acknowledges that if the contract is not concluded within the offer binding period agreed upon by the Service Provider, the Service Provider's offer binding will cease. The Service Provider will then consider the order as unfulfilled and - while simultaneously informing the Customer - will delete it from its system.
5.10. We would like to draw your attention to the fact that we can only fulfill orders containing alcoholic products if the ordering person is over 18 years old and can only deliver the product to a person over 18 years old who can prove their age. Based on paragraphs (1) and (4) of Section 16/A. of Act CLV of 1997 on
6. Purchase process: Contract fulfillment, delivery and payment terms, other additional costs
6.1. The deadline for the performance of the contract will be no later than 2-5 working days from the date of confirmation of the order to the service provider performing the delivery.
6.2. Convenient and secure online payment of the purchase price and shipping costs is provided by Shopify Payments (Shopify International Limited Ireland, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland). The Customer's credit card details are not shared with our store. Shopify accepts four types of cards:
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MasterCard,
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Visa,
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Master
6.3. The delivery deadline of the products will be within the expected deadline, taking into account the circumstances. If the Customer does not take delivery of the product ordered from the webshop from the delivery service provider, he/she commits a breach of contract, and the webshop may claim the delivery and return costs, as well as the storage costs.
6.4. The home delivery fees are as follows: If the total amount of the order does not exceed the gross value limit of 18,000 HUF , the home delivery fee is based on the fees valid in points 6.5-6.9. If the amount of the order exceeds 18,000 HUF , then home delivery is free of charge . For (home) delivery, the products are packaged by the Service Provider's employee, for which no separate fee is charged.
Collection methods for Hungarian delivery addresses:
6.5. Home delivery MPL:
By post, to the specified delivery address. Your items will be delivered by Magyar Posta Logisztika (MPL) after dispatch. If necessary, you can inquire about your item at the following contact details:
By phone: +36-40-31-32-33 (on working days between 08:00 and 17:00).
By email: customer.service@posta.hu
The shipment can be tracked after posting on www.posta.hu by entering the shipment identifier(s).
During home delivery, MPL delivers the package directly to the recipient's home. In the case of cash on delivery, payment by bank card is also possible. Additional fee for cash on delivery: gross 800 HUF/payment. The maximum weight of the package can be 40 kg. Delivery fee: gross 6,000 HUF/package
6.6. Pick-up at the Post Office:
You can now pick up your order at more than 2,600 Post Offices, during fixed opening hours. You can select the Post Office closest to you when placing your order. You will be informed of the pick-up time via SMS.
The service left at the post office allows the recipient to pick up the package at a designated post office. The package is stored for 5 days. The maximum weight of the package can be 30kg. In the case of cash on delivery, payment by bank card is also possible. Additional fee for cash on delivery: gross 800 HUF/payment. Shipping fee: gross 3,300 HUF/package. In the case of cash on delivery, payment by bank card is also possible.
6.7. Collection at MPL Parcel Terminals and Posta Point:
You can collect your parcel at more than 500 PostaPonts in Hungary, during fixed opening hours. You can select the PostaPont closest to you (COOP PostaPont, MOL PostaPont, Csomagatomata, Media Markt and Trendmaker) when placing your order. You will be informed about the collection time by SMS. This service is similar to the option left at the post office, but the parcels can be collected at Coop stores or MOL gas stations. Collection is possible for 5 days. Maximum weight 20 kg. In the case of cash on delivery, payment by bank card is also possible. Additional fee for cash on delivery: gross 800 HUF/payment. The MPL parcel machine service allows the recipient to collect the parcel from a selected parcel machine. Weekend delivery is also possible. A. Maximum weight 20 kg. Delivery fee: gross 3,300 HUF/package. In the case of cash on delivery, payment by bank card is also possible. Additional fee for cash on delivery purchases: gross 800 HUF/payment.
Further information about the MPL service is available on the website www.posta.hu.
6.8. Home delivery DPD:
DPD delivers the package to the specified delivery address, on working days (Monday to Friday) between 8 am and 5 pm. Upon delivery, the DPD courier will attempt to deliver the package twice if the first delivery is unsuccessful. It is worth providing an address as a delivery address where the recipient is staying during the specified period, even a work address. In the case of cash on delivery, payment by bank card is also possible. Additional fee for cash on delivery purchases: gross 800 HUF/payment. Delivery fee: gross 3,300 HUF/package.
6.9. Collection at DPD parcel machine:
When the package arrives at the selected parcel machine, DPD sends a notification via SMS and/or e-mail about the location of the selected machine and the package number. The Customer must collect the package with the provided code within 5 working days from the working day following the notification. The maximum weight can be 30 kg. In the case of cash on delivery, payment by bank card is also possible. Cash on delivery purchase additional fee: gross 800 HUF/payment. Delivery fee: gross 3,300 HUF/package.
6.10. Please note that regarding consumer protection According to Sections 16/A.§ (1) and (4) of Act CLV of 1997 on the Alcoholic Beverages Act, ordered alcoholic beverages may only be received by persons over the age of 18. The supplier is entitled to request the recipient to provide credible proof of age. In the absence of adequate proof of age, we are obliged to refuse to deliver the ordered products. A failed delivery for this reason is considered a failed delivery due to a reason arising from the customer's side, for the consequences of which (e.g. the cost of redelivery, if applicable, etc.) the Customer (Buyer) is responsible. Even in the event of a repeat delivery, alcoholic beverages may only be delivered to an adult.
6.11. The Customer is obliged to inspect the package in front of the courier upon delivery and, in the event of any damage to the products or packaging, is obliged to request a report; in the event of damage, the Customer is not obliged to accept the package. The Supplier or the Service Provider will not accept any subsequent complaints without a report!
7. Withdrawal from the contract
7.1. In the case of purchasing products through the Web Store, the Customer, who is a consumer, has the right to withdraw without giving any reason (Annex 3). The Customer may exercise this right by using the sample declaration in Annex 4 or by making a clear statement to this effect.
7.2. The Buyer may exercise his right of withdrawal without giving any reason within fourteen days from the date of receipt by the Buyer or a third party other than the carrier indicated by him , provided that the product is undamaged and suitable for its intended use after return.
7.3. In the event of withdrawal from the contract, the Customer is obliged to return the product immediately, but no later than fourteen days from receipt of the product , or to hand it over to the Service Provider or to a person authorized by the Service Provider to receive the product. The return is deemed to have been completed within the deadline if the consumer verifiably sends the product before the deadline, with undamaged packaging. The direct costs of returning the product are borne by the Customer.
7.4. In the event of a lawful withdrawal as described above, the Service Provider shall immediately, but no later than fourteen days after becoming aware of the withdrawal, refund the full amount paid by the Customer as consideration, including the costs incurred in connection with the performance. The Service Provider may withhold the amount specified above until the Customer has returned the product or has proven beyond doubt that he has returned it; whichever is earlier shall be taken into account. The Service Provider shall refund the amount due to the Customer in the same manner as the payment method used. Based on the express consent of the Customer, the Service Provider may also use another payment method for the refund, but the Customer may not be charged any additional fees as a result.
If the Customer expressly chooses a method of transport other than the least expensive standard method of transport, the Service Provider is not obliged to reimburse the resulting additional costs.
The Service Provider is not liable for performance errors resulting from inaccuracy or incorrectness of the data provided by the customer.
The right of withdrawal does not apply to businesses, i.e. persons acting in the course of their profession, independent occupation or business activity.
8. Warranty
8.1. The Service Provider produces its products in accordance with the provisions of Act CLXIII of 2020 on viticulture and winemaking and Decree 26/2021 (VII. 29.) AM on the detailed rules of grape and wine production.
8.2. The warranty information is available to customers in Appendix 1.
8.3. The Customer is obliged to provide proof of the conclusion of the contract (e.g. with an invoice). The Service Provider is obliged to record the reported warranty claim. A sample of the record is included in Annex 2. A copy of the record must be made available to the Customer immediately and in a verifiable manner.
8.4. If the Service Provider is unable to state the feasibility of the Customer's warranty claim upon notification, it is obliged to notify the Customer of its position – in the event of rejection of the claim, the reason for the rejection and the possibility of contacting the conciliation body – within five working days, in a verifiable manner.
8.5. The Service Provider shall keep the minutes for three years from the date of their recording and shall present them to the supervisory authority upon request.
8.6. The Service Provider strives to complete the replacement within a maximum of fifteen days.
Due to the nature of our products, we do not offer any warranties.
9. Complaint handling procedure
9.1. Our Web Store aims to fulfill all orders in good quality and to the full satisfaction of the customer. If the Customer has any complaints regarding the contract or its fulfillment, they can submit their complaints to the e-mail address boraszat@ersekipinceszet.hu found in the Contact menu.
9.2. Our Web Store will respond to the written complaint in writing within thirty days of receipt of the complaint. It will justify its position rejecting the complaint. It will keep a copy of the response for 3 years and present it to the supervisory authorities upon their request.
9.3. The Customer may also file a complaint with the capital and county government offices, depending on the jurisdiction of the government office where his/her place of residence or residence, or in the absence thereof, his/her notification address, or his/her registered office, site, or branch office, falls.
Veszprém County Government Office, Authority Department, Consumer Protection Department contact details:
Title: 8200 Veszprém, Radnóti Square 1.
Phone: +36 (88) 814-121
Fax: +36 (88) 412-150
E-mail: veszprem.fogyasztovedelem@veszprem.gov.hu
9.3. In the event of the Service Provider's rejection of the complaint, the consumer may also initiate proceedings with the conciliation board operating under the county (capital city) chambers of commerce and industry. The contact details of the competent Fejér County Conciliation Board are:
Title: 8000 Székesfehérvár, Hosszúsétáter 46.
Postal address: 8050 Székesfehérvár, P.O. Box 357
Phone number: +36-22-510-310
E-mail: bekeltetes@fmkik.hu
9.4. The conciliation body at the buyer's place of residence or residence is competent for the procedure. Upon the buyer's request, the application may also be submitted to the conciliation body at the place of performance of the contract or the registered office of the enterprise concerned by the consumer dispute or the body authorized to represent it, instead of the conciliation body at the buyer's place of residence or residence.
9.5. In the absence of a domestic place of residence or residence of the consumer, the jurisdiction of the conciliation body shall be established by the seat of the enterprise concerned by the consumer dispute or the body authorised to represent it; however, instead of the conciliation body mentioned here , the procedure shall also be competent, upon the consumer's request, by the body at the place of performance of the contract, if the place of performance is located domestically.
10. Contact
10.1. In the Contact menu you will find our exact address, e-mail address and telephone number. You can use these contact details to indicate your individual objections and request information about the desired products and your order.
10.2. Hungarian is the language used in the electronic contract and in subsequent communication.
Please note that we are not responsible for any typos or incorrect data. Product descriptions are for informational purposes only and do not always contain all information.
11. Data protection
11.1. In connection with the operation of the Web Store, the Service Provider carries out the processing of personal data in compliance with the General Data Protection Regulation (GDPR) and Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information.
11.2. In order to make a purchase in the Web Store and to deliver the ordered products, as well as to prepare a VAT invoice for the purchase, it is necessary for the Customer to register with the Web Store prior to the purchase. You provide your valid data on the appropriate interface.
11.3. The data provided by the Customer during registration is considered personal data, therefore the Service Provider treats this data confidentially and does not disclose it to third parties. An exception to this is the information that is necessary for the delivery or shipment of the given product, to which the Customer consents by placing the order.
11.4. The Service Provider declares that during registration and purchase, it only records data that is absolutely necessary for the order and the fulfillment of the order.
11.5. Before submitting the Purchase, the User must declare that he/she has been informed of, understood and acknowledged the contents of the Data Processing Notice.
The Data Management Information contains in detail the purpose for which and for how long the Data Manager processes the User's personal data during the purchase. The User will also find detailed information about the Service Provider's data security measures and the User's data protection rights. The Data Management Information can be found in Annex 1.
11.6. The Customer's registration and all personal data processed for the purpose of registration will be deleted within 3 working days of receipt of the deletion request based on a written request sent to the e-mail address boraszat@veszpremiersekseg.hu . The personal data provided during the purchase will be deleted after invoicing.
Veszprem, 2026.02.03.
Annex 1
Information about the warranty of accessories and product warranty
Warranty
In what cases can you exercise your right to a warranty?
In the event of defective performance by the Service Provider (hereinafter referred to as: the company), you may assert a warranty claim against the company in accordance with the provisions of the Civil Code.
What rights do you have based on your warranty claim?
You may – at your choice – make the following warranty claims:
You may request repair or replacement, unless the fulfillment of the claim you have chosen from these is impossible or would entail disproportionate additional costs for the company compared to the fulfillment of your other claim. If you did not or could not request repair or replacement, you may request a proportionate reduction in the consideration or you may repair the defect yourself at the company's expense or have it repaired by someone else or - as a last resort - you may withdraw from the contract.
In the case of a contract between a consumer and a business for the sale of goods that are considered movable property, you may not repair the defect yourself at the expense of the business or have it repaired by someone else within the framework of exercising your warranty rights.
You may switch from your chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or the business gave a reason for it.
Within what deadline can you assert your warranty claim?
You are obliged to report the defect immediately after its discovery, but no later than two months after the discovery of the defect. However, we would like to point out that you can no longer assert your warranty rights beyond the two-year limitation period from the performance of the contract. In the case of used goods, this period is a maximum of three months.
Against whom can you assert your warranty claim?
You can assert your warranty claim against the company.
What other conditions are there for enforcing your warranty rights?
Within six months of delivery, there is no other condition for asserting your warranty claim than communicating the defect, if you prove that the product or service was provided by the company. However, after six months from delivery, you are required to prove that the defect you identified already existed at the time of delivery.
Product warranty
In what cases can you exercise your product warranty rights?
In the event of a defect in a movable item (product), you may – at your choice – assert your right specified in the warranty clause or a product warranty claim.
What rights do you have based on your product warranty claim?
As a product warranty claim, you can only request the replacement of the defective product.
In what cases is a product considered defective?
A product is defective if it does not meet the quality requirements in effect at the time of its release or if it does not have the properties specified in the description provided by the manufacturer.
Within what deadline can you assert your product warranty claim?
You can make a product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this period, you will lose this right.
Against whom and under what other conditions can you assert your product warranty claim?
You can only exercise your product warranty claim against the manufacturer or distributor of the movable property. In the event of a product warranty claim, you must prove the defect in the product.
In what cases is the manufacturer (distributor) exempt from its product warranty obligation?
The manufacturer (distributor) is only exempt from its product warranty obligation if it can prove that:
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the product was not manufactured or placed on the market as part of its business activities, or
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the defect was not detectable at the time of placing on the market, based on the state of science and technology, or
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the product defect results from the application of a law or mandatory official regulation.
The manufacturer (distributor) only needs to prove one reason to be exempted.
Please note that you cannot claim a warranty claim and a product warranty claim at the same time for the same defect. However, if your product warranty claim is successful, you may claim a warranty claim against the manufacturer for the replaced product or repaired part.
Annex 2
Warranty Claim Registration Form
This protocol was prepared based on Decree 19/2014. (IV. 29.) of the Ministry of the Interior on the procedural rules for handling warranty and guarantee claims regarding goods sold under a contract between a consumer and a business.
When asserting a warranty claim, the consumer must prove the conclusion of the contract. The conclusion of the contract shall be deemed proven if the consumer presents the document proving the payment of the consideration – an invoice or receipt issued under the Value Added Tax Act.
Consumer's name:
Consumer's address:
Place, time and method of submitting the complaint:
Name of the movable property sold under a contract between a consumer and a business:
The purchase price of a movable property sold under a contract between a consumer and a business:
Date of performance of the contract by the company:
Date of error report:
Error description:
The right sought by the consumer:
Details of movable property received for repair or to examine the feasibility of a warranty claim:
Data required to identify the item:
Date of receipt of the item:
The date when the consumer can receive the repaired item:
Reason for refusing the right you wish to exercise (optional):
In the event of a consumer dispute, the consumer may also initiate proceedings with the conciliation board operating under the county (capital city) chambers of commerce and industry. Contact details:
Contact details of the Fejér County Conciliation Board:
Title: 8000 Székesfehérvár, Hosszúsétáter 46.
Postal address: 8050 Székesfehérvár, P.O. Box 357
Phone number: +36-22-510-310
E-mail: bekeltetes@fmkik.hu
A copy of the minutes must be made available to the consumer immediately and in a verifiable manner. If the business is unable to state its position on the enforceability of the consumer's warranty or guarantee claim upon notification, it must notify the consumer of its position – and in the event of rejection of the claim, the reason for the rejection and the possibility of contacting a conciliation body – within five working days in a verifiable manner.
The enterprise is obliged to keep the minutes of the consumer's warranty or guarantee claim for three years from the date of its recording and to present them to the inspection authority upon request.
The business must strive to complete the repair or replacement within a maximum of fifteen days.
Based on this protocol, the consumer consents to the processing of his/her data recorded in the protocol as specified in the above regulation.
Date:
Consumer
Service provider
Annex 3
Cancellation/Termination Notice
The right of withdrawal/termination
You have the right to withdraw from this contract within 14 days without giving any reason. Similarly, if the performance of the contract has begun in the case of a contract for the provision of services, you have the right to terminate the contract within 14 days without giving any reason.
The withdrawal/termination period
a) in the case of a contract for the provision of services: it expires 14 days after the date of conclusion of the contract;
b) in the case of a contract for the sale of a product: it expires 14 days from the day on which you or a third party indicated by you, other than the carrier, takes possession of the product;
c) in the case of the supply of multiple products: it expires 14 days from the day on which you or a third party indicated by you, other than the carrier, takes possession of the last product;
d) when providing a product consisting of several items or pieces: on which you or a third party designated by you, other than the carrier, takes delivery of the last item or piece;
e) in the case of a contract for the regular supply of a product within a specified period: it expires 14 days from the day on which you or a third party indicated by you, other than the carrier, takes possession of the first product.
If you wish to exercise your right of withdrawal/termination, you must send a clear statement of your intention to withdraw/termination (for example, by post, fax or electronic letter) to the Service Provider or make it to the Service Provider.
Contact details of the Service Provider
Address: 8200 Veszprém, Vár Street 16.
Phone: +36/96/570-171
E-mail: boraszat@veszpremiersekseg.hu
For this purpose, you may also use the sample withdrawal/termination statement included in Annex 4.
You exercise your right of withdrawal/termination within the deadline if you send your withdrawal/termination statement before the expiry of the deadline specified above.
Legal effects of withdrawal/termination
If you withdraw from this contract, we will reimburse you for all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any event not later than 14 days from the date on which we receive your notification of withdrawal. We will reimburse you using the same payment method as you used for the original transaction, unless you have expressly agreed to use a different payment method; you will not incur any additional costs as a result of using this method of reimbursement. We may withhold reimbursement until we have received the product back or you have provided evidence that you have sent it back, whichever is the earlier.
If you have received a product under the contract, you must return or hand over the product to us without undue delay, but at the latest within 14 days from the day on which you communicated your withdrawal from the contract. The deadline is met if you send the product back before the 14-day deadline has expired.
You will bear the direct cost of returning the product.
You are only liable for any diminished value of the product if it is due to use exceeding what is necessary to establish the nature, characteristics and functioning of the product.
In the case of a contract for the provision of services, if you have requested that the performance of the service commence within the notice period, in the event of termination, you are obliged to reimburse us for the amount due for the service provided proportionally up to the date of termination of the contract. Similarly, we will refund the part of the consideration provided by you that exceeds the consideration for the service provided by us.
Exceptions to the consumer's right of withdrawal and termination
The consumer may not exercise his right under Section 20 of Government Decree 45/2014. (II. 26.)
a) in the case of a contract for the provision of a service, after the performance of the entire service, if the undertaking has commenced the performance with the express prior consent of the consumer and the consumer has acknowledged that he will lose his right of termination after the performance of the entire service;
b) in respect of a product or service whose price or fee cannot be influenced by the financial market undertaking, it depends on its possible fluctuations even during the period specified in Section 20(2);
(c) in the case of a non-prefabricated product which has been manufactured to the consumer's instructions or at his express request, or in the case of a product which has been clearly tailored to the consumer;
d) for products that are perishable or have a short shelf life;
e) in respect of a product in sealed packaging which, for health or hygiene reasons, cannot be returned after opening after delivery;
f) in respect of a product which, by its nature, is inseparably mixed with other products after delivery;
g) in respect of an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the undertaking, and whose price was agreed upon by the parties when concluding the sales contract, but the contract is only fulfilled after the thirtieth day from the conclusion;
h) in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
i) in respect of the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
j) with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
k) in the case of contracts concluded at public auction;
l) in the case of a contract for the provision of accommodation, other than housing services, transport, car rental, catering or services related to leisure activities, if a deadline or time limit specified in the contract has been stipulated;
m) with regard to digital data content provided on a non-tangible data carrier, if the business has commenced the performance with the express prior consent of the consumer, and the consumer has simultaneously declared his acknowledgement of the fact that he will lose his right under Section 20 after the commencement of the performance.
(2) In the case specified in point h) of paragraph (1), the right under Section 20 shall extend to services or products offered in addition to the services expressly requested by the consumer and to replacement parts used to carry out maintenance or repairs.
Annex 4
Withdrawal/Termination Statement Sample
(Please only complete and return this form if you intend to withdraw from/termination from the contract.)
Title: 8200 Veszprém, Castle Street 16.
Winter: +36/96/570-171
Customer service: weekdays from 08:00 to 16:00
E-mail: boraszat@veszpremiersekseg.hu
I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination with respect to the contract for the sale of the following product(s) or the provision of the following service: (Please indicate the product or service that is the subject of the contract here.)
Date of conclusion of contract/receipt: (Please indicate the appropriate data here.)
Name of consumer(s):
Address of the consumer(s):
Signature of the consumer(s): (only in case of a declaration made on paper)
Date:
